Proper training eliminates confusion about company goals and creates consistency in food quality and service standards. Proper training also decreases high turnover, unhealthy work environments and poor employee attitudes which can help lead to more repeat customers and ultimate success.

Could you compare your establishment with some of the fastest growing chain restaurants? Do you wonder what they do to be successful in multiple locations? Would you like to have the business volume of a TGI Fridays or an Outback Steakhouse? The key is to establish a system of operations which includes training as the most important method of being consistent and successful.

Proper training will reduce the overall dollar amount and time that your operation spends weekly on .

1.newspaper ads ($175.00 weekly)
2.interviewing (half an hour of managers time)
3new employee training ($10.00 an hour x 40 hours = $400.00)
4.comp meals (improper training)
5.Loss of customers (priceless)

Proper training begins during the interview process and should never end

Example server training

1.Interview questionnaire
2.Job descriptions
3.Orientation

• employee handbook

• training manual

• menu training guide

• organizational chart
   

 4.Five day formal training schedule

• kitchen orientation

• expediting/food runner shift

• point of sale training

• hostess shift

• follow trainer

• pass server test

Ongoing training

1.15 minute shift training
2.daily special tasting and review
3.monthly server sales competition
4.TIPS training
5.food safety and sanitation
6.wine seminars (hosted by your local wine representative)
7.monthly progress report
8.keep you staff focused by being creative with your ongoing training

This is not a process, but a system that will become second nature to you, your managers and employees. Proper training will create a positive culture and an atmosphere of success.

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